Terms of Service

Last updated: 2026-09-18

Who we are

SupportMojo is a service of CreaTech Innovations LLC, PO Box 1007, Wilmington, OH 45177. Reach us at (937) 556-4123 or through our contact page.

What a session includes

We provide remote computer support for one computer and one issue per session. Quick Fix covers one focused task (about 30 minutes). Fix It covers troubleshooting one problem (about an hour) and includes a written summary. Clean & Rebuild covers malware removal, a reinstall or a new-computer setup (up to two hours). Each session includes a 7-day follow-up for the issue we worked on. If the job turns out to be bigger than the session you booked, we tell you before continuing and you only pay the difference.

Booking, payment & cancellations

Sessions are paid by card when booked through Cal.com and Stripe. If you no-show or cancel with less than 4 hours’ notice, the session is forfeited but can be rebooked once at no charge within 30 days. Use the link in your booking confirmation to reschedule.

We ask for your approval before extending a session or charging for extra work. Business hourly support is $135 per hour with a one-hour minimum, then 15-minute increments, invoiced net-15. Prepaid five-hour blocks cost $550 and expire 12 months after purchase. See our cancellation policy and current pricing.

If we can’t fix it

If we can’t fix the issue you booked, you won’t be charged for that session, and we refund what you paid. This covers only the issue described when you booked.

It does not apply if we tell you the fix needs more time or a larger session than you booked and you choose not to continue. In that case, the session you booked is charged in full. It also does not cover anything listed under “What we don’t do” below, such as hardware repair.

Your responsibilities

You must own the computer or have permission to authorize the work. Keep a current backup of important files before we connect. We take care with your computer, but remote support is not a replacement for a backup. Stay available during the session, provide accurate information, and enter passwords yourself when needed. Close private documents before sharing your screen.

Remote access & privacy

We use Zoho Assist with a one-time connector. You approve the connection, can see the work, and can end it at any time. We do not install unattended access as part of a one-time session. Sessions are not recorded.

See the CreaTech Privacy Policy for information about personal data. We never ask for passwords by email or text and never initiate unsolicited support calls.

What we don’t do

We do not install illegal software, bypass licensing, or access accounts or devices you do not have authority to use. Hardware repair, third-party licence costs, and data recovery beyond software-level work are not included. If a problem needs hands-on work, we’ll explain that and suggest a local option.

Limitation of liability

To the extent permitted by applicable law, our total liability for a claim arising from a support service is limited to the amount you paid for that service. We are not responsible for indirect or consequential losses to the extent the law permits that limitation. Nothing in these terms excludes liability or limits consumer rights that cannot legally be excluded or limited. Ohio law governs these terms, subject to any mandatory protections that apply to you.

Questions or concerns

Call (937) 556-4123 or contact us. We’ll work with you to understand the problem and find a fair next step.